We primarily serve North County, with a focus on San Marcos, La Costa, and Carlsbad. Our most preferred areas are near San Elijo Hills (San Marcos) where we're based. However, we can also assist clients remotely for many services, regardless of location.

We offer both on-site and remote support. For in-person services, we come to your location in North County. Alternatively, you can drop off your computer at our location to save money. For many issues, we can provide assistance remotely using advanced remote assistance software (AnyDesk) that supports both PC and Mac.

Yes, we do offer emergency services. We strive to always answer our phone unless we're engaged in a task where it's not appropriate. In such cases, we'll check voicemail and return your call as soon as possible. Our ringer remains on even after business hours to ensure we can respond to urgent needs.

We primarily work on PCs, Macs, laptops, and desktops. To some extent, we can also assist with Linux systems or servers, but this depends on the specific requirements of the job. While we don't currently perform hardware repairs on smartphones or tablets, we can help diagnose issues and provide software fixes for these devices if applicable.

The best way to schedule a consultation is through the form on our website's homepage. While you can also call, we may sometimes be busy with other customers and unable to answer immediately. Submitting a form allows us to review your case and potentially investigate key questions before we speak, enabling us to provide better advice during our consultation.

Yes, we offer data recovery services and have had very satisfied customers. We use professional recovery tools for many cases. However, for more complex situations, we might recommend using a specialized third-party company with advanced equipment and clean room facilities. We have a relationship with such a company and can get a case created for you with them if that is what makes sense. The best approach depends on the specific situation and the value of the data to the customer.

Yes, we can help set up home or small business networks. Our services include network configuration, security setup, and optimization to ensure your devices are connected efficiently and securely.

Improving performance depends on your specific situation. In some cases, software tuning alone can provide significant improvement. Other times, hardware upgrades such as more RAM, a good SSD drive, or a new CPU might be beneficial. For older systems, it might be more cost-effective to consider a new computer. We can assess your system and provide tailored recommendations.

We accept most payment methods, including all major credit cards, Venmo, PayPal, Cash App, and cryptocurrency. We're currently looking into adding Zelle as an option.

As your dedicated technical support, we remain easily reachable via phone, text, or email after service completion. Response times may vary depending on our current workload, but we typically assist customers within 24-48 hours. We strive to provide prompt and efficient follow-up support for all our clients.